Orders

Where's my order?

Every order ships with tracking. You'll get an email with a tracking link within 24 hours of placing your order. You can also check your account orders page.

Can I change or cancel my order?

We move fast — orders are usually packed within hours. Email support@shopdirectdeals.com right away and we'll do everything we can to catch it before it ships.

Shipping

Is shipping really free?

Yes — on every order, no minimum, no exceptions. See full shipping policy.

When will it arrive?

Orders placed Mon–Fri before 2 PM ET ship the same business day. We don't ship on weekends. Delivery typically lands in 3–5 business days.

Returns

What's the return window?

30 days from delivery. Free return shipping. See returns policy.

Products

Are these products authentic?

Yes. Every product in our catalog is sourced from authorized suppliers or directly from the brand.

Do you offer warranties?

Where the manufacturer offers a warranty, it applies. Plus our 30-day return policy on top.

Account & payment

How do I create an account?

Click "Account" in the top right of any page. You'll be able to track orders, save addresses, and check out faster.

What payment methods do you accept?

All major credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.

Still need help?

Email support@shopdirectdeals.com. A real US-based human replies, usually within a few hours.